TSI Privacy Policy

Thanh Son Imex (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with GDPR and applicable laws in Denmark and France.

This policy explains how we collect, use, and protect your personal information when you use our website, services, or purchase products.

We may collect the following categories of data:

a. Personal Information

• Name, company name
• Email address, phone number
• Billing and delivery address
• Payment details (processed securely via third-party providers)

b. Account & Order Data

• Order history and preferences
• Login credentials
• Customer support communication

c. Technical Data

• IP address, browser type, device
• Website usage and interaction data
• Cookies and tracking technologies

👉 Similar to industry standards, this data is used to operate, improve, and secure our services

We process your data for the following purposes:

• Order fulfilment (processing, shipping, invoicing)
• Customer account management
• Customer support and communication
• Improving website performance and user experience
• Marketing (only with consent where required)
• Fraud prevention and security
• Legal and regulatory compliance

Legal basis (GDPR):

• Contract performance
• Legal obligations
• Legitimate interest
• Consent (where applicable)

We only share data when necessary:

• Payment providers and logistics partners
• IT and hosting providers (e.g. Shopify infrastructure)
• Authorities when legally required

We ensure all partners comply with GDPR and data protection standards.

• As long as necessary to fulfil orders and contracts
• In accordance with legal obligations (typically 5–10 years under EU law)
• Until deletion is requested (where applicable)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent

You may also lodge a complaint with your local data protection authority.

We use cookies to:

• Ensure website functionality
• Improve user experience
• Analyse traffic and performance

You can manage cookie preferences in your browser settings.

We implement appropriate technical and organisational measures to protect your data.

However, no system is completely secure.

📧 info@thanhsonimex.com